Customer Testimonials
I’m so excited about my new purchase…. Jonathan and Celeste were so helpful and supportive of my situation, even worked overtime to make sure I got the best affordable deal for my situation!!!!
Experienced knowledgeable sales professionals, made the purchase stress free.
We just purchased a 2018 Tahoe, both Chris and David were wonderful to work with! Go see David if you are looking, such a great guy!
Johnathan was great ! He was friendly , knowledgeable and made the experience better than expected! Everyone we worked with made the process easy and I appreciated their transparency!
My sales man was awesome very impressed by the way he handled the business and the how he approached use
The process of buying a car at Frank Boucher was great and straightforward. And The salesman Silver was fantastic
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We had such an amazing experience working with Jonathan! He was an incredible sales representative who made us feel comfortable, confident, and at ease throughout the entire purchasing process. He was patient, helpful, and made sure we felt good about our decision without making us feel pressured.
We ended up keeping him there pretty late last night, and he never made us feel like we were an inconvenience. He stayed with us, made sure everything was taken care of, and made the entire experience worth it. His professionalism, patience, and genuine customer service really stood out to us.
Jonathan, thank ... Read More Google - Oct 20, 2026
Thanks to Jonathon and Management for everything they could help me with buying this New Pickup truck., i love it and enjoying every moment. Thanks Yall
Id like to thank Steve Nedanoski for helping me fix the On Star speed sign that located on the dash!! He was the only one that had the answer to the problem, every body else told me I had to pay for that it actually comes with car No extra charge.
Over the last year, we’ve bought 2 vehicles from Justin. He goes above and beyond to get you in the right vehicle and sticks with you past the purchase to answer any questions or navigate things that come up. My daughter and I can’t recommend Justin and Boucher enough and will continue to be customers!
We had not bought a car since 2011 and wanted to replace one of our cars, so we went back to our favorite dealership (Frank Boucher Chevrolet) and we were even blessed with the same amazing salesman, Justin Sirrell. He was professional and very fun to work with throughout the whole process. Thank you, once again, for providing us with excellent service!!
Mr. Nicholas Schouten kept my idea of selling my car in mind until the right moment into play. Excellent sales person and EXTREMELY amazing with families!
I dislike the whole process of going to try to find a vehicle. I had by a vehicle I wanted. I told Kay, the salesman I wanted this process to go as quickly as possible. He found the vehicle I wanted, Went for a test drive, I loved it. I signed the paperwork, And it couldn’t have gone more smoothly. Kay was so friendly, nice, Knowledgeable and Included my granddaughter. Three generations of women- My mom, me and my daughter have all purchased from Boucher. Thank you
Silverio Melchor is great to work with. Helpful, responsive to questions, and knowledgeable. I highly recommend you ask for him if you’re car shopping.
Great salesman Dave Wilson, no pushing, knows his cars, listened to what we were looking for in our conversation and found it everyone was friendly and helpful. They picked up the car from one of their other stores and brought it to Racine so we could see it and test drive it. Would give them more stars if I could
They are great people to do business with gm great guy sales very helpful business office great
I was in and out for a oil change, I never got out that quickly before usually I am there an hour for a oil change and tire rotation
Justin is the man!
I worked with Mary! She was incredible through the entire process- I’ll be recommending her to everyone looking to purchase a new vehicle.
Excellent service
Charlie was awesome, made the process really smooth and fun. Very happy with purchase and I can't wait to put some miles on it!!
The service dept staff is sooooo nice! Not fake nice, either. Their prices for typical maintenance services is very reasonable.
Justin did a great job! Really impressed with his help through the entire sales process! Ask for him if you need a new vehicle!
Everyone that I talked to/worked with was kind, helpful, knowledgeable and had great communication.
Our salesman was a fantastic young man!
I LOVE it and you very much
I am extremely disappointed with my experience purchasing a vehicle from this dealership.
We purchased our vehicle a little over nine weeks ago, and we have had problems with it essentially from day one. We have brought these concerns to the dealership’s attention, but we continue to find additional problems.
Immediately after getting the vehicle, we noticed that the buttons on the driver-side door were pushed in. About a week later, the armrest broke. The warning and hazard lights have also been randomly coming on and off.
Now, after only a little over nine weeks of ownership, the brakes ... Read More Google - Sep 16, 2026
Great service. My salesperson Mary was friendly and professional helping the purchase process go smoothly. Thank you . I love my new car.
Went in to see if I could take advantage of their 0% offer. Kayon met me at the door and spent multiple hours walking me through the process of buying a new truck over a couple of days He even came in on his day off. They gave me a fair trade on my used truck and we were able to make a deal. Every person I dealt with there was friendly and helpful. This will be my fifth purchase from them and I will be back when I need another vehicle
I wanted to share my appreciation for Mary at Frank Boucher. I was looking for an affordable commute car and had already visited two other dealerships where I was barely acknowledged. From the moment I arrived at Frank Boucher, Mary was welcoming, sharp, and patient. She answered every hard question I threw her way and went above and beyond to keep my kids happy and fed while we signed the paperwork. She made the entire process painless and convinced me I was making the right choice. I love my new car and will definitely be recommending Mary to friends and ... Read More Google - Aug 30, 2026
It’s a no brainer it’s plan and simple CHEVROLET IS THE WAY built in America for America 🇺🇸 and CHEVROLET NEVER LETS YOU DOWN 🎀
My experience was a true pleasure, my salesman Justin Sirrel took me through the process seamlessly and I will definitely recommend you see him when purchasing a new vehicle.
Charlie Bussian was awesome and very helpful! The process was smooth and quick!
One of the Best Sales Person ever, awesome job very friendly & sold my husband & I am very Nice car, highly recommend Jonathan
Silverio made everything so easy from walking in the door to walking out with our new Trailblazer. We will definitely be back for our next truck!
Dave is a great sales guy. He showed us the way. We came in looking at 2 year old trucks and left with a brand new 2026. He's knowledgeable and very funny. Don't forget to ask for Dave. You won't be disappointed.
Charlie Bussian got me right with my car buying experience made me feel comfortable shout the other staff as well Frank Boucher Chevrolet
the sales person was professional,knowledgeable, pollite.
My brother in law and sister purchased a vehicle from them a couple months ago. I was with them. They purchased the vehicle even before the vehicle got to the dealership at MSRP $147,000. Only thing they negotiated was getting floor mats with the car. We picked the vehicle 2 weeks after it arrived the dealership and this was in June 2026 and it’s end of August, they have still not got the mats yet. Not only the that, when we got to the dealership to pick the Escalade, it was not clean or detailed which they promised it will be detailed ... Read More Google - Aug 23, 2026
Jonathan was amazing to work with! He genuinely took the time to understand my situation and worked with me to get me into my Chevy Trax. I never felt like just another customer or a number. He actually cared about helping me find the right option and making the process as smooth as possible. You can tell he genuinely wants to help his customers and goes above and beyond to make things work. I couldn’t be happier with my experience and 100% recommend Jonathan to anyone looking for a vehicle! ⭐️⭐️⭐️⭐️⭐️
Staff that went the extra mile to help get additional rebates & incentives!! Would highly recommend this to anyone looking for a car
Can’t say enough good things about this dealership. Thomas was amazing to deal with and took great care of me and my family. I’m glad i took the 2 hour drive to do business with him. 100% would recommend!
Rob was great to work with!
Amazing Experience with Jacob!
We had an absolutely amazing experience working with Jacob when purchasing our new car! From the very beginning, he was friendly, professional, knowledgeable, and genuinely cared about helping us find the right vehicle for our family.
Jacob never made us feel pressured or rushed. He took the time to answer all of our questions, explain everything clearly, and work with us to make sure we were comfortable with our decision. He went above and beyond to make what can normally be a stressful car-buying experience feel easy and enjoyable.
We absolutely love our new car, and ... Read More Google - Aug 13, 2026
Great job showing, explaining, and find answers to our questions. Friendly and up front, honest while negotiating the deal. Thomas was very responsive to our questions. Thank you Thomas Platt
Mary was AMAZING! She worked so hard to get me into a great car with great prices! 10/10 would recommend her!
Ordered parts from them on Sat July 18 in stock. Car needed repair and needed them quick. They didn't ship the parts until following Sat July 25th. Claimed it took 7 days to ship because they only have 2 people managing parts orders online. I live in Milwaukee so this should take like 2 days to cross town. It's now Sat Aug 1st, a full 14 days since I ordered and I haven't received the parts. The charged me full dealer pricing and then a huge shipping and handling fee. All to lay an egg shipping the products USPS who can't ... Read More Google - Aug 1, 2026
Morry asked me if I wanted a complimentary car wash and I of course said yes. Guess what I wasnt given one!! Alittle disappointed 😞
Wouldn’t recommend. Service is horrible. Never have a loaner vehicle for you. Takes weeks for problems to get fixed. No point in talking to management. Service manager is the most disrespectful person I have come across and will in the end cause this place more loss of customers.
Duke kept us in the loop at to the needs of the vehicle, a plan to complete needed work, and a timeline that was kept by the service department
Not recommended, they wrecked my tynol cover when i took it in for body work. The tynol was slightly damaged but still worked and now its completely junk from their mechanic recklessness and refuse to fix it. Was given 2 options replace it with a subpar tynol cover or do nothing.
I request a mechanical over-view of my vehicle. Recieved the same form that is attached to receipt after an oil change. No mention of known issues and only provide 1 additional issue with the battery. This cost me $250!! I have four career mechanics in my immediate family, therefore have knowledge of vehicle issues, I feel your service department was trying to take advantage of me and only want my money. Originally I thought Boucher was an honest and fair dealership. Not sure I will be back for service or a new vehicle!! Sad that you only saw a single older woman ... Read More Google - Feb 26, 2026
it took me 4 weeks to get one spare key made so that's terrible
Absolutely worst dealership ive ever been too. Weekend mechanics drive your vehicle like they stole it and couldn't care less what you have to say about it.
This dealership is awesome. I would recommend it to anyone. They are very friendly,helpful ,quick to answer all your questions, very accommodating. This was the best experience I ever had with any dealership and in the future to buy another vehicle I would look at Frank Boucher first. What I would like is for them to throw in a TV since I chose this dealership out of three other ones ,plus I had to drive over an hour and a half to buy the vehicle. If I were to give this a rating in my choice it would be 100 ... Read More DealerRater - Feb 24, 2026
Very good experience Duke was very nice to work with helped in every way to inform me what was going on with my car
Very professional and done on time Very courteous and shop was very clean Good work
Went to Boucher for a recall. Customer service rep came to me in the middle of the service being done and asked if I wanted my tires rotated since the truck was lifted. Service is completed and then tells me I owed ~$28. I was surprised and asked why I was being charged for the recall. He states not for the recall, but for the tires being rotated. I told him he never stated there was an additional charge for the tire rotation. His response to me was "Well you didn't Ask". I was floored by his response. ... Read More Google - Feb 16, 2026
Very poor communication and no updates for my vehicle waited two weeks to get it back.
Daughter brought vehicle for an oil change, $110.00! Did not even offer a car wash, knowing it was her first time there and they give free washes. We will never be back. $100 for an oil change with no other services is insane!! Very dissatisfied.
Great service bought from Patrick Wickert third vehicle thru him Can rely on Patrick to find what it is I'm looking for
The service was on time and excellent customer Communication and explained what was needed. Can always depend upon fine service.
Professional, kind, earned our business Helpful and informative Explained things clearly Offered future assistance when in need
Got vehicle fixed in timely manner with excellent workmanship Everyone was extremely helpful during the body repair process
My experience was great. Mitch got me checked in quickly and let me know when my car was ready, communicated well in regards to anything they saw or that needed attention.
They had our vehicle for a total of two weeks and returned it to us un repaired. We have dead spots in our tires that we were told were fixed. They were not fixed. They had our vehicle for 2 weeks and did nothing about our tires.
Answered all of our questions. Great, personal service. Very prompt and responsive Listened to what was important to us
Frank Boucher Cadillac has always treated me with respect and in a kind manner. They get to the source of any issue and take care of it in a timely manner. It's always great to work with the professionals there!
Have done a decent job of trying to reduce the costs of my service. I believe they could've done more initially to be sure that emission related problems were completely resolved while it was within my 3 month/3000 warranty. Communication I've received is informative & helpful but I believe timeliness & frequency could be improved a bit.
My truck sat for the majority of a week and was never looked at. I was told they had no loaners. It was a brake issue that made noise. They said the GM said it was a characteristic of the truck like won I've never had.
Easy and smooth transaction. From the sales man to manager who worked hard to get the deal done, also great finance manager got me great rate .
Very kind and courteous, great customer Got my parts order in a timely manner and gave me a time frame of when my parts would be in and called me,very knowledgeable of what parts I needed also
Service dept. said that they work with Holman. Holman was not contacted for the service. Not recommended for fleet vehicles.
Easy to work with. Very responsive and efficient. Made things smooth with a quick turn around time.
My truck got fixed by this business, now it makes noises that it didn’t make before, and they were supposed to fix everything after i crashed it, check engine light keeps coming on and off even though everything was fine before i turned it in, and when i first went to this business their floors were very slippery and they didn’t have wet floor signs by where i pulled in to park my truck and i slipped and fell once i got off my truck, -5 stars for me, will never go back here again and i wouldn’... Read More Google - Jan 18, 2026
Bought a brand new Chevy equinox less than 13 months ago and have had way too many issues with it with not the best support. My first oil change I had a Freon leak that needed a new part put in for. By my second oil change the transmission fluid was leaking and I needed a new part put in for that. I’ve had the screen randomly go black multiple times while driving so I can’t see anything including my speed. Randomly one day my vehicle started making loud vibration noises that I had it taken in for. They ... Read More Google - Jan 10, 2026
Charlie was very accommodating and understanding, and made sure all of my(lots) of questions were answered
Everything was done exactly when and how it was promised This is less common than it should be
Everything was done exactly when and how it was promised This is less common than it should be
Everything was done exactly when and how it was promised This is less common than it should be
Fred & Mark are always easy to work with! Great job and good communication through the process!!
I can’t say enough about how wonderful Phil was to work with!! He communicated every step of the way!! Absolutely wonderful!!
He explained everything in deal tail if we had questions he answered them very clearly he gave us a very great deal
Extremely easy, great service. I like the video texts of car review. I feel I am treated with courtesy and respect.
Great communication. Duke was very thorough in describing what was wrong with my vehicle. He kept me updated and explained everything in detail.
Recall repair was done fine. I had an 9am appointment - at that time I was told approximately 3 hours. I called at 1:15pm and they had not even brought it in to be looked at. After getting upset as I had to pick up kids by a certain time they finally brought it back and completed the recall (and safety check) in less than 45 minutes. Just ridiculous that it took them 5 hours to do a 45 minute job just because it was a recall and the weren’t getting money from me.
Timely service. With excellent customer service service I am very grateful to have my car back and functioning
I called and asked if they had the specific vehicle that the general manager said they had in stock. The reply was yes. I drove down to the dealership and guess what, they didn’t have it and they tried to sell me something else that didn’t have the specific options that I wanted. CLASSIC BAIT AND SWITCH! Be careful if you decide to deal with this dishonest dealership.
Charlie was nothing short of amazing! He knew what we were looking for and worked hard to make it work in our budget. He even came in on his day off to finish the deal and get us into our new truck! Can’t say enough positive things about our experience.
Duke had great communication and kept me informed on what was going on with my truck.
It took a bit longer than we thought but it is what it is. mike nice individual. Now one problem when I arrived on Wednesday I got out of the truck slipped and fell banging up my knee and back. nothing terrible but uncomfortable and slightly embarrassed. But ask in the future when the floors are slippery you should post a message “Be careful when leaving your vehicle as the floors are wet and could be slippery”. That is all and you all have a great holiday.
